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| Q. |
This is the first time ordering with Reckon Docs, how do I set up an account? |
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Please complete a new account form and e-mail back to accountmanagement@reckon.com.au or fax to 1300 139 013.
Please note: Accounts may only be set up for accountants, financial planners, or a legal/solicitor that have provided their ABN numbers.
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| Q. |
Can you please send me an order form? |
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Click here to download an order form or simply log onto Reckon Docs Online, to establish companies, trusts and SMSF quickly and easily.
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| Q. |
What packaging options are the documents delivered in? |
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Majority of Reckon Docs documents are available in three packages. As an electronic DIY print option, you will receive the documents e-mailed as a pdf file. As a printed option, you may either prefer the binder which is a fully bound set of documents presented in a deluxe binder or a SpaceSaver file which only includes essential documents. |
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| Q. |
What is the difference between bound and unbound companies? |
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A bound company is a company register that is printed and collated with all notices, minutes and other supporting documentation, which is presented in a corporate secretarial binder. Unbound companies are electronic copies of documents needs to either be stored electronically or printed for record. |
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| Q. |
What type of companies does Reckon Docs incorporate? |
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Reckon Docs registers Preferred Name Proprietaries (Pty Ltd), Shelf Companies (Pty Ltd), Public Limited by Shares (Limited), Public Limited by Guarantee (Limited) and SMSF Trustee Companies. |
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What do I do if Reckon Docs made an error? |
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Contact a Reckon Docs customer service officer on 1300 139 001 and inform the officer regarding the error. Reckon Docs will then be responsible for lodging any forms required and replace all documents at no charge. |
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| Q. |
What do I do if I made an error? |
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If you have made an error with any of the information provided upon ordering, you may need to lodge various ASIC forms to notify and amend the details if a company (ASIC fees may apply). Whereas if a trust or super has been executed, amendments may need to be conducted under the formal process. If you would like Reckon Docs to re-print any necessary documents with these amendments, please outline those changes in writing. Printing fees of $55 may apply. |
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Can I go directly to ASIC to register my company? |
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Yes. However, ASIC will only provide you with a Company Certificate. ASIC does not supply constitutions and company secretarial documents that are included in Reckon Docs packages. |
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How do I reserve a company name? |
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Simply complete a company name reservation order form. The company name is then reserved for two (2) months and can be renewed for additional two (2) months provided reasons. |
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| Q. |
I have forgotten my password, what do I do? |
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Simply enter your username into the sign-in box and click on "Reset Password" or "Forgot Password" located next to the username field. An e-mail will be sent to the specified username (e-mail address) with a new password. If you are still experiencing issues with the password and or signing in, please contact Help Desk on 1300 139 001 and speak to a representative. |
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| Q. |
I have forgotten my username, what do I do? |
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Your username would be the contact e-mail address provided to Reckon Docs/ Reckon Espreon on your account. If you are experiencing issues with signing in please contact Help Desk on 1300 139 001. |
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